How long does shipping take?
Orders are typically processed within 1-2 business days. Once dispatched, delivery times vary depending on your location. You'll receive a tracking number as soon as your order ships.
Do you offer free shipping?
Yes! We offer free express shipping on all orders.
How can I track my order?
Once your order has been shipped, you'll receive an email containing your tracking information. You can use this tracking number to follow your package's journey.
How long do refunds take?
Once your return has been received and inspected, approved refunds are typically processed within 2-5 business days, depending on your payment provider.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact our support team. We offer a 90 day return policy and we'll work quickly to resolve the issue.
Can I change or cancel my order?
We begin processing orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us as soon as possible and we'll do our best to help.
How can I contact customer support?
You can reach our support team through our Contact Us page or by email (team@zeliabeauty.store).
Business Information
Zelia Beauty is a trading name of Murphy Brands LTD.
Company Number: SC803856
Physical Address: 8 Corbie Drive, Dalkeith, EH22 2QQ
Contact Us:
Email: Team@zeliabeauty.store
Phone: +44 7561323111
Customer Support Hours: Monday to Friday, 7:00 AM – 11:00 PM GMT
We aim to respond to all queries within 24-48 working hours (Monday to Friday)