Processing Times
All orders are processed within 1 to 2 business days (excluding weekends). You will receive a confirmation email once your order has been shipped, which will include your tracking information.
Shipping Rates & Delivery Times
All prices displayed include all applicable shipping fees, taxes, and international customs/import duties; there are no additional costs at delivery. We offer Free Express Shipping on all orders. Once your item has been processed and dispatched, the estimated delivery timeframes are as follows:
United Kingdom: 2 to 5 days. (Monday to Sunday)
United States: 3 to 7 days. (Monday to Sunday)
Policy for Non-Delivery
If your order does not arrive within 20 days of the order date due to a failure of arrival based on the shipping address you entered at checkout, you are entitled to a full refund of the total order amount without the need to return any items.
Order Cancellations
We strive to fulfill and ship all orders as quickly as possible. Because of our efficient processing system, we have a limited window of time to modify or cancel an order.
Cancellation Window: If you need to cancel or make changes to your order, please contact us at team@zeliabeauty.store within 2 hours of placing your order.
Post-Shipment: Once an order has been processed and a tracking number has been generated, we are unable to cancel or modify the order. However, you may initiate a return for a refund once you have received your package, in accordance with our 90-day return & refund policy.
Business Information
Zelia Beauty is a trading name of Murphy Brands LTD.
Company Number: SC803856
Physical Address: 8 Corbie Drive, Dalkeith, EH22 2QQ
Contact Us:
Email: Team@zeliabeauty.store
Phone: +44 7561323111
Customer Support Hours: Monday to Friday, 7:00 AM – 11:00 PM GMT
We aim to respond to all queries within 24-48 working hours (Monday to Friday)
Navigation
For more information about your experience, you can view our Return & Refund Policy here, our Privacy Policy here, our Payment Policy here, and our Terms of Service here.